Terms & Conditions

Sooper Digital Ltd


Last updated: 5 October 2019

    • The website www.sooperdigital.co.uk (the Site) is
      operated by Sooper Digital Ltd (“we”, “us”, “our”), a company
      incorporated in England and Wales under company number 11799943 . Our
      registered office is at Easthampstead Works, Bracknell, RG12 1BH.
    • We are committed to protecting your privacy and complying with our
      data protection obligations under the Data Protection Act 2018 (the DPA 2018), the General Data Protection Regulation 2016/679 (the GDPR) and any other applicable UK legislation (together, Data Protection Law).
    • When you interact with us or use the Site, we act as the data
      controller of your personal data. This means that we are responsible for
      processing your personal data and deciding how to use it. This privacy
      and cookies notice explains the types of personal data we may collect
      about you when you interact with us, why we collect it, what we use it
      for and what rights you have over that data. Personal data is any
      information about an identifiable person. Processing is anything we do
      with your personal data, including using, storing, sharing and deleting
    • This notice was last updated on the date shown at the top. We may
      change this notice at any time by posting an updated version on the Site
      and will make reasonable efforts to bring any material changes to your
      attention. You may wish to check it before using the Site as any changes
      will be effective from the date that they are made.


    • If you have any concerns or would like further information about our
      use of data or this notice in general, you can contact Matthieu Sewell
      at Easthampstead Works, Bracknell, RG12 1BH.


    • We collect, store and use the types of personal data set out in the table at the end of this notice.


    • We will use your personal data for the purposes set out in the table at the end of this notice.


    • When we share personal data, we do so in accordance with Data Protection law. We may share certain personal data:
      • with employees, contractors, consultants or advisers, To facilitate sales and general commercial purposes;
      • with parties who provide products or services to us, such as
        software development, user analytics, email services, payment
        processing, advertising, user notification and feedback functionality,
        data insight companies etc;
    • We may also provide third parties with aggregated but anonymised
      information and analytics about our customers. Before we do so we will
      make sure that it does not identify you.


    • We and our third-party service providers use cookies and similar
      technologies to collect information about, and relevant to, your usage
      of the Site. Cookies are small text files that are stored on your
      computer when you visit the Site. It is standard practice to use cookies
      to make your experience better when using a website.
    • We use the following categories of cookies and similar technologies on this Site:
      • Strictly necessary cookies: These cookies are
        essential to enable you to move around the Site and use its features.
        Without these cookies, services you have asked for (such as remembering
        your login details or the items you placed in your basket) cannot be
      • Analytics cookies: These cookies collect
        information about how you use the Site, for instance which pages you go
        to most often, what searches you perform and if you get error messages
        from web pages. Information these cookies collect can be used to improve
        how the Site works.
      • Customization cookies: These cookies allow the Site
        to remember choices you make (such as your user name) and provide
        enhanced, more personal features. These cookies cannot track your
        browsing activity on other Sites.
      • Social media cookies: These cookies allow you to
        share your activity on the Site on social media such as Facebook and
        Twitter. These cookies are not within our control. Please refer to the
        privacy policies of the social networks in question for information
        regarding how their cookies work.
      • Targeting or advertising cookies: These cookies
        record your visit to the Site, the pages you have visited and the links
        you have followed. We use this information to make our Site and the
        advertising displayed on it more relevant to your interests. [We may
        also share this information with third parties for this purpose.
    • When you visit the Site for the first time (and periodically after
      that), we will request your consent to the setting of all cookies other
      than strictly necessary cookies.
    • You can delete existing cookies and disable some or all types of
      cookies in future if you wish. To disable some or all types of cookies,
      you will have to change the settings on your browser. If you change your
      mind, you can enable cookies again at any time. Disabling cookies on
      your browser may stop the Site from working properly.
    • To find out more about cookies please visit allaboutcookies.org.


    • This Site contains links to other websites over which we have no
      control. We are not responsible for and do not review or endorse the
      privacy policies or practices of other Sites which you choose to access
      from this Site. We encourage you to review the privacy policies of those
      other Sites, so you can understand how they collect, use and share your
      personal information.


    • We respect your rights to privacy and will respond to requests for
      access or control over information about you in accordance with Data
      Protection Law. We may require you to verify your identity before we
      take any action.
    • Depending on the reason we have your personal data, you have a right to:
      • access the personal information we hold about you (commonly known as subject access);
      • request that we correct or complete personal information we hold about you that is inaccurate or incomplete;
      • request that we erase your personal information in some
        circumstances, or object to our processing it as detailed at paragraph
      • restrict how we use your personal information, in certain circumstances;
      • request that we provide you with copies of your personal information
        in a machine-readable format or transfer it across different services;
      • where we have asked for your consent to process your data, to withdraw this consent.
    • These rights are limited in some situations under Data Protection
      Law – for example, where we can demonstrate that we are under a legal
      obligation to process your data.
    • If you wish to exercise any of these rights, please contact us using the details in paragraph 2
    • Your right to object

You have a right to object to our processing of your personal data
and ask us to stop doing so. If we are processing your personal data or
direct marketing purposes (which includes profiling to the extent that
it is related to such direct marketing) and you object to this, we will
stop processing your personal data immediately.

If our processing of your personal data is in the public interest or
pursuant to our legitimate interests and you object to this, we will
stop processing your personal data unless we have compelling reasons
which override your interests, or our use of your personal data is for
the establishment, exercise or defence of legal claims.

  • We hope that we can satisfy any queries you may have about the way
    we process your data. However, if you have unresolved concerns you also
    have the right to complain to data protection authorities (in the UK,
    the Information Commissioner’s Office). You can call the ICO on 0303 123
    1113 or go to their website: https://ico.org.uk/make-a-complaint/).


    • Your personal data will only be kept for as long as necessary for
      our purposes. Specific periods are set out in the table at the end of
      this notice.


    • We process your personal data in accordance with the following principles:
      • we process your personal data lawfully, fairly and in a transparent way;
      • we collect your personal data for specified, explicit and legitimate
        purposes; any further processing we do is compatible with the original
        purposes for which for which we collected it;
      • we only process personal data which is adequate, relevant and
        limited to what is necessary to achieve the purpose for which it is
      • we take reasonable steps to ensure that all personal data is accurate and kept up to date where necessary;
      • we do not store personal data in a form which identifies you for any
        longer than is necessary for the purposes of processing; and
      • we process personal data securely and in a way that protects against
        unauthorised or unlawful processing, accidental loss, destruction or
    • When we ask for your personal data we will tell you whether you are
      required by law or contract to provide it, and what will happen if you
      do not provide the data.
    • Any request for consent to the processing of your personal data will
      be made directly to you and will include information about why we
      require the personal data and what will be done with it.


    • We will only process personal data when we have a lawful basis for
      doing that processing. The table at the end of this notice sets out the
      lawful basis we rely on for each type of data we process.
    • We will choose one of the lawful bases in the GDPR to justify how we use your personal data. These are:
      • Consent: You have given consent to the processing of your personal data for one or more specific purposes.
      • Contract: The processing is necessary for the
        performance of a contract with you or in order to take steps at your
        request before entering into a contract.
      • Legal obligation: We need to process your personal data to comply with a legal obligation.
      • Vital interests: The processing is necessary to protect the vital interests of you or another person.
      • Public interest: Processing is necessary for the
        performance of a task carried out in the public interest or in the
        exercise of some official authority.
      • Legitimate interests: Processing is necessary for
        the purposes of legitimate interests pursued by us or someone else,
        except where such interests are overridden by your interests or
        fundamental rights and freedoms requiring the protection of your
        personal data.







The table below sets out detailed information about our purposes for
processing, the basis for processing and the retention period for the
personal data.


Category of personal data


Purpose of processing


Lawful basis for processing


Retention period


Name and contact details


To sed marketing and promotional infromation to you


Digital marketing services and solutions


365 days

Date of birth


To personalise marketing communications and validate user age
Compliance with legal obligations
365 days


Payment information


To take payment and give refunds
Performance of contract
365 days

Contact history
To provide customer service and support
Performance of contract
365 days


Purchase history


To provide customer service and support and handle returns


Performance of contract
365 days

Browser, device and Site usage information


To improve the Site Performance


Performance of contract
365 days

Information from linked accounts


To enable you to log into the Site simply without having to create a specific account
Performance of contract
365 days

Responses to surveys, competitions and promotions


To run the survey, competition or promotion
Performance of contract
365 days

Customer comments and product reviews


To improve our products and services
Performance of contract
365 days

Information generated in the course of the use of our products and services


For internal research and development purposes and To improve and test the features and functions of our Site
365 days

Information collected through cookies and similar technologies
To conduct and store site usage analytics, statistical and trend analysis and market research


365 days

Ready to get started?

Speak to a Sooper Social specialist at 01344 231 232